Shipping policy

# Shipping Policy ## Where we ship from All orders ship from our shop in Bloomington, Indiana. SBR Performance 6020 N Bottom Rd Bloomington, IN 47404 United States ## Processing time We typically tune the same day we receive your order or your ECU, and ship back out the next business day. ## Carriers We ship with USPS and UPS. The carrier is selected based on package size, weight, and destination. ## Domestic shipping rates (United States) Shipping is calculated by total order weight at checkout: | Order weight | Shipping cost | |---|---| | Up to 0.55 lb | Free | | 0.56 lb to 1 lb | $8.00 | | 1 lb to 5 lb | $14.00 | | 5 lb to 20 lb | $20.00 | Orders over 20 lb are not covered by our standard rate table. Contact Sales@sbrperformance.com before ordering and we will quote freight for your shipment. ## International shipping We ship internationally at a flat rate of $45.00 for orders up to 20 lb. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by their country. These are not included in the price you pay at checkout and are collected by the carrier or your local customs authority on delivery. We cannot estimate these charges in advance. We do not mark packages as gifts or declare values below the actual purchase price. ## Digital products Scanner parameter files, RaceSetupPro, calibration files, and other digital downloads are delivered electronically. There is no shipping charge on digital products. ## Mail-in ECU tuning Mail-in tuning is purchased on the website first. After checkout, you ship your ECU to the address above. Shipping your ECU to us is your responsibility and at your cost. We typically tune your ECU the same day it arrives and ship it back out the next business day. Return shipping of your tuned ECU back to you is included in the price of the mail-in tuning service. Pack your ECU securely. We are not responsible for damage that occurs in transit to our facility. If your ECU is damaged during shipping to us, file a claim with the carrier. ## Tracking You will receive a tracking number by email once your order ships. If you have not received tracking and believe your order should have shipped, email Sales@sbrperformance.com with your order number. ## Damaged, lost, or missing packages Inspect your order on delivery. If an item arrives damaged, email Sales@sbrperformance.com within 7 days with photos and your order number and we will arrange a replacement or refund at no cost to you. For packages marked delivered but not received, or packages lost in transit, contact us with your order number and we will help you open a claim with the carrier. ## Address accuracy Make sure your shipping address is correct and complete before you submit your order. We ship to the address entered at checkout. Orders returned to us because of an incorrect or undeliverable address will be reshipped at the customer's expense. ## Questions Email Sales@sbrperformance.com